Shipping Policy

Key Information

• Order Cutoff Time: 2:00 PM EST

• Order Handling Time: 1–3 business days (Monday–Friday)

• Transit Time: 1–10 business days (Monday–Friday)

• Total Estimated Delivery Time: 2–13 business days (Monday–Friday)

• Shipping Availability: Contiguous United States only

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Shipping Process

Once your order is placed, you will receive an order confirmation email. As soon as we receive your order, our system automatically contacts our warehouse to confirm inventory availability and prepare your order for shipment.

At Iron Line Tools, we understand the urgency of receiving your order promptly. If an item is delayed beyond our standard handling time of 1–3 business days or transit time of 1–5 business days, we will notify you with an updated delivery estimate.

You will receive a shipping confirmation email within 24 hours of your order leaving the warehouse, sent to the email address provided during checkout.

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Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a direct link to the carrier’s website. This allows you to monitor the status of your shipment in real time.

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Damaged Items

Please inspect your package immediately upon delivery.

• If you notice visible damage, note it with the carrier at delivery or refuse the shipment.

• If you accept delivery, you must immediately take clear photos of the damaged packaging and/or product.

If your item arrives damaged, please email the photos to info@ironlinetools.com, then visit our Refund Policy page for further instructions.

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Missing Items

While we work hard to ensure all orders are complete and accurate, mistakes can occasionally occur. If an item is missing from your order, please contact our customer service team as soon as possible so we can assist you.

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Order Cancellation

If you need to cancel your order, please contact us immediately. Our customer service team will confirm whether your order is eligible for cancellation based on its processing status.

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Delayed Orders

If the maximum processing time (up to 3 business days) and maximum delivery time (up to 8 business days) have passed, please allow an additional 2 business days for delivery.

If your order has still not arrived after this time, please contact us with your order number so we can investigate further. We are here to help.

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Business Details

Iron Line Tools
Operated by Iron Line Tools LLC

Address:
1481 Simms Street
Aurora, IL 60504
United States

Customer Service Contact:
Phone: +1 (888) 308-5580
Email: info@ironlinetools.com

Business Hours:
Monday to Sunday: 7:00 AM – 7:00 PM (Central Time)